NALTO offers arbitration as a service to its membership. This is a voluntary non-binding process available to company members only. It can allow for a faster, less expensive resolution when there is a dispute over placement. It also helps us achieve one of NALTO’s main goals – shielding physicians and clients from disputes among agencies that would tarnish the image of the industry as a whole. You can download a full copy of the NALTO arbitration procedures as well.

Arbitration can be binding or nonbinding. NALTO offers only nonbinding arbitration services. Nonbinding arbitration includes the presentation of a case to an investigation committee. The committee reviews the case and makes a decision based on the facts presented by each party, documentation, information from physicians and clients, and industry standards. The arbitrating committee’s decision is not binding – it is a guideline to help them arrive at a settlement.

Keep in mind that NALTO is not a legal entity and the arbitration committee serves as a neutral 3rd party to guide member companies in dispute resolution and interpretation of standards of practice. It is the recommendation of NALTO’sboard of directors that, if a member company should choose to utilize arbitration services, the company will abide by the recommendations of the committee. This provides the best long-term outcome for all involved.

Arbitration Steps

Here is a brief review on how to initiate arbitration if you have a situation you would like help resolving. Every effort will be made to complete each arbitration case within 30 days.

  1. The initiating party shall send to the headquarters office of NALTO.
  2. A written request for arbitration.
  3. A statement of the issue in dispute.
  4. The amount of money involved, if any.
  5. The remedy or solution sought.
  6. A copy of all pertinent documents.
  7. The names of any other persons who have previously attempted to resolve the case.

The arbitration chairperson will receive all of the above, decide if the case is appropriate for arbitration, and assign a member of the arbitration committee as an investigator. The investigation process is consistent, thorough, and generally lasts no longer than 10 days. All parties are then notified of the decision.

The NALTO board can’t stress enough how important this process is to our organizations and our industry. We encourage all company members to educate their entire staff on the process and on the Code of Ethics and Standards of Business Practice. If a dispute can’t be resolved one-on-one, please consider arbitration. It’s a great system that helps us protect our industry.